1 – Acceptance of the General Terms and Conditions of Sale
The purpose of these General Terms and Conditions of Sale is to define the obligations and responsibilities between the website www.www.chateaudesmarres.com and its customers. These General Terms and Conditions of Sale are automatically accessible to users from the website’s home page. Before placing an order, these General Terms and Conditions of Sale are presented to the user, who agrees to read them in their entirety and to accept them if they wish to proceed with their order.
Consequently, the customer acknowledges that he or she unreservedly accepts all of the provisions set forth herein, in exchange for which the website www.www.chateaudesmarres.com also undertakes to comply with its obligations under these General Terms and Conditions of Sale. Since all orders are subject to acceptance of these terms, the customer may not contest their order except within the limits set forth in Section “9—Right of Withdrawal and Right of Return” of these terms.
A “customer” is defined as any person who wishes to make a purchase on the website www.www.chateaudesmarres.com, is at least eighteen (18) years of age, and has accepted these general terms and conditions of sale.
These Terms and Conditions of Sale may be modified by the website www.www.chateaudesmarres.com without prior notice. Customers are therefore encouraged to review the Terms and Conditions regularly when visiting the site and to accept the Terms and Conditions before confirming each order.
2 – Alcohol Abuse and the Protection of Minors
Alcohol abuse is harmful to your health; please drink in moderation.
Pursuant to Article L. 3342-1 of the Public Health Code, which prohibits the sale of alcohol to minors under the age of eighteen (18), by confirming their order, the customer certifies that they are at least eighteen years of age as of the date of the order.
3 – Price
Unless otherwise stated, the prices displayed on the website www.www.chateaudesmarres.com are in euros, inclusive of all taxes, excluding shipping, transportation, and handling fees from the premises of the website www.www.chateaudesmarres.com. These prices include value-added tax at a rate of 20% and French duties.
Customers in Belgium and Luxembourg will also be required to pay the 20% French VAT.
The website www.www.chateaudesmarres.com reserves the right to change its prices at any time. However, the prices displayed on an order after it has been confirmed and submitted are final and non-negotiable.
The prices listed on the website www.www.chateaudesmarres.com are subject to typographical errors. In such cases, the website www.www.chateaudesmarres.com will contact the customer to notify them of the error and provide a corrected invoice. In the event of typographical errors, the customer is free to accept the corrected pricing terms or to cancel their order. In the event of an order cancellation, the customer will be refunded no later than seven (7) days from the date on which the customer notified the website of the order cancellation. The website www.www.chateaudesmarres.com shall not be held liable if this deadline is exceeded for reasons beyond its control.
In the event of a price discrepancy between different locations on the website, only the price listed on the product’s detailed description page shall be considered valid.
Discounts and other promotional offers cannot be combined and are limited to one per household (same name, same address) per year. The website www.www.chateaudesmarres.com reserves the right to refuse or cancel any order that does not comply with this provision.
4. Product Overview
Detailed descriptions of the products for sale on the website www.www.chateaudesmarres.com are posted on the site. Reproduction of these descriptions, even in part, is prohibited under intellectual property law. The product photos on the website are for illustrative purposes only.
5 – Order
Only individuals who are legally capable of entering into contracts for the goods and services offered on the website www.www.chateaudesmarres.com may place an order. Pursuant to Article L. 3342-1 of the Public Health Code, minors under the age of eighteen (18) are not authorized to place orders on the website www.www.chateaudesmarres.com.
When placing an order, the customer agrees to provide the required information and certifies that it is accurate.
Furthermore, the customer agrees to verify that the information they are required to enter (including billing and shipping addresses, quantities and types of products ordered, and the order total) is free of errors. Such errors cannot be attributed to the website www.www.chateaudesmarres.com and may not give rise to claims or order cancellations at the customer’s request.
The website www.www.chateaudesmarres.com undertakes to process all orders subject to available inventory and shall not be held liable for failure to fulfill the contract entered into with the customer in the event of product unavailability, if the product(s) are out of stock, in the event of force majeure, disruptions or strikes affecting transportation or communication services, or any other unforeseeable event beyond the control of the parties.
If a product ordered is unavailable, the website www.www.chateaudesmarres.com shall not be held liable. However, the website www.www.chateaudesmarres.com undertakes to notify the customer as soon as possible to offer either an equivalent product in exchange or a refund within seven (7) days from the date the customer is contacted. The website www.www.chateaudesmarres.com cannot be held liable if this deadline is exceeded for reasons beyond its control.
The website www.www.chateaudesmarres.com reserves the right to refuse and cancel any order placed by a customer with whom it is in a payment dispute regarding a previous order. Orders will not be processed until payment has been accepted by our banking institution (CA-PACA).
In accordance with the provisions of Law No. 80-336 of May 1, 1980, regarding retention of title, the website www.www.chateaudesmarres.com retains ownership of the products sold until the customer has paid for the order in full. The customer becomes responsible for the products upon delivery. The transfer of possession constitutes the customer’s acceptance of the transfer of risk.
6 – Payment
Any order placed by the customer is considered firm and final upon full payment.
All orders are due for payment upon submission of a purchase order to the customer during the online checkout process.
Payment is made online by credit card. We accept the following cards: Visa, CB, Eurocard Mastercard, and American Express. We also accept payment by check or bank transfer.
The customer’s account will be charged no later than four days after the order date, and the order will be considered complete once the payment processors have confirmed approval. All your purchase transactions are conducted under strict confidentiality and encryption using the SSL protocol. When your order is confirmed, our bank (CA PACA) verifies the validity of your credit card number and ensures that the card has not been blocked.
www.www.chateaudesmarres.com does not have access to your contact information and does not store it on its servers. This is why you will be asked to provide it each time you make a new transaction on the site. This provides you with double protection against misuse and fraud. The customer warrants that he or she is fully authorized to use the credit card provided and that the credit card has sufficient funds to cover the order amount.
CHATEAU DES MARRES will issue an invoice, which will be available in the “My Account” section of the website.
In its own interest as well as that of its customers, the website www.www.chateaudesmarres.com may need to conduct checks to verify the validity of payments and, as a result, may request certain supporting documents from the customer, which the customer agrees to provide within forty-eight (48) hours. If these documents are not received within the specified time frame or if non-compliant documents are received, the website www.www.chateaudesmarres.com reserves the right to cancel the order(s). Following this type of verification, the website www.www.chateaudesmarres.com reserves the right to accept or cancel the order.
7 – Delivery
Unless otherwise specified, shipping costs are always the responsibility of the customer.
The website www.www.chateaudesmarres.com ships products only to mainland France, Corsica, Belgium, and Luxembourg. For other destinations, please contact us.
The product(s) ordered by the customer will be shipped after the order has been processed, paid in full, approved by our team, and prepared. Orders are generally shipped within twenty-four (24) hours of the customer’s payment.
The product(s) ordered by the customer are shipped to the delivery address provided by the customer at the time of order. If delivery is impossible due to one or more errors in the delivery address entered by the customer, the customer will be responsible for the reshipment costs and may not file a claim for delayed delivery.
In the event of an invalid shipping address or if delivery is impossible due to incorrect information provided by the customer, the order will be returned to the warehouses of the website www.www.chateaudesmarres.com by the carrier. The customer may then request that the order be reshipped or canceled for a refund, excluding shipping costs. The order will only be reshipped after the customer has paid the reshipment fees.
Products are always shipped at the customer’s risk. Upon delivery of the products, it is the responsibility of the customer or the customer’s principal to verify that the package or packages are in good condition. Likewise, the customer must ensure that the delivered products comply with the order.
Any damage, nonconformity, or missing items upon delivery must be reported by the customer in a detailed, dated written statement, accompanied by the customer’s signature or that of the customer’s authorized representative on the delivery slip. The website www.www.chateaudesmarres.com will not be able to address the customer’s claims if such supporting documentation is missing.
If the customer refuses the package due to a defect or non-conformity, the customer must note this on the carrier’s waybill or, failing that, send a registered letter with return receipt as soon as possible to the following address:
Customer Service, Château des Marres
2998 Route des Plages
83350 Ramatuelle
France
Any complaint regarding delivery that falls outside the provisions set forth in this section cannot be attributed to the website www.www.chateaudesmarres.com.
www.www.chateaudesmarres.comships spirits with the utmost care from its distribution center in Ramatuelle. Products are delivered to customers in cartons (packaging or outer packaging) containing one (1), three (3), six (6), or twelve (12) bottles.
The product(s) ordered by the customer will be delivered to the customer’s doorstep, provided that the customer has provided complete and accurate information regarding the delivery address and access to the delivery address (door code, building number, etc.) to the website www.www.chateaudesmarres.com. Likewise, the conditions of access to the delivery address must allow the carrier to complete the delivery.
8 – Shipping Costs
Unless otherwise stated, the prices listed on the website www.www.chateaudesmarres.com do not include shipping costs.
See the “Shipping Terms” section for more information on this topic.
Each order is unique. Therefore, multiple orders cannot be combined. Consequently, placing several orders in succession will not result in those orders being merged into a single order. Depending on the total amount of the orders, the customer may therefore have to pay shipping fees multiple times.
9 – Right of Withdrawal and Right to Return
All products sold on the website www.chateaudesmarres.com are covered by a “money-back guarantee” valid for 15 days from the date of delivery. The customer has a withdrawal period of fifteen full days from the date of delivery to return any product to the following address:
Château des Marres Returns Department
2998 Route des Plages
83350 Ramatuelle
France
The customer is responsible for return shipping costs, and the purchase price of the returned merchandise will be refunded to the customer by credit card or check within one week of receipt of the return.
The product returned by the customer must be in its exact original condition (unopened bottles, undamaged caps and labels) and must be accompanied by its original packaging and the original invoice.
The customer is responsible for any risks associated with the products when returning them to the website www.www.chateaudesmarres.com.
10 – Order Tracking
You can track your package through your customer account on the website www.www.chateaudesmarres.com.
You can reach us at +33(0)4 94 97 22 61 or by email at contact@chateaudesmarres.com
11 – Confidentiality
This website has been registered with the National Commission for Information Technology and Civil Liberties under number xxxxxxx.
In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, customers have the right to access, correct, object to, and delete personal data concerning them by writing a letter—providing proof of identity—to the following address:
Château des Marres Returns Department
2998 Route des Plages
83350 Ramatuelle
France
The information provided to the website www.www.chateaudesmarres.com is necessary for the proper performance of the contract between the parties. This information remains confidential.
12 – Statutory Warranty
Pursuant to Article 1641 of the Civil Code, the website www.www.chateaudesmarres.com is liable for hidden defects in the item sold that render it unfit for its intended use, or that impair such use to such an extent that the buyer would not have purchased the item, or would have paid only a lower price for it, had the buyer been aware of them.
Under this section, the customer has six months to report a hidden defect in writing (via email or mail) to the website www.www.chateaudesmarres.com, which will then contact the customer to arrange for a carrier to pick up the allegedly defective products for inspection at no cost to the customer.
Following the inspection, if a defect is identified by the website www.www.chateaudesmarres.com, the customer will be offered a full refund for the products found to be defective.
13 – Legislation
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the customer is encouraged to reach an amicable resolution by contacting the customer service department of the website www.www.chateaudesmarres.com.
Otherwise, any disputes arising from the fulfillment of an order or the interpretation of the general terms and conditions of sale shall fall under the jurisdiction of the commercial courts.
14 – Legal Information
Product Name:www.www.chateaudesmarres.com
Company Name: Château des Marres
Headquarters: 2998 Route des Plages – 83350 Ramatuelle – France
Siret: 45097442300029